We at Loco Cycles care about your peace of mind and convenience. You can return your item within seven days from the time it was delivered. Just send us a message through email: firstname.lastname@example.org. In the email, please include the following information:
1. Your first and last name
2. Phone number
3. Order number
4. Details of the item you are returning
5. Reason of your return
We would like to hear from you, so please send us a detailed email. Returns must have not been assembled, ridden, and should be in its original packaging. Please note that if a bicycle is returned with damages due to improper packaging or neglect, we will not refund the purchase amount, and the item will not be reshipped to you. Customers are responsible for any return shipping charges unless the product received was incorrect, or defective. In cases where the product is incorrect, then the shipping costs will be shouldered by Loco Cycles, as well as the shipping of the correct bike to you.